Domino's Pizza product reviews

This evening I ordered three pizzas from Dominos - Pioneer Highway, Palmerston North.
    •  1 Deep Dish Hawaiian
    •  1 Deep Dish Meatball Monster
    •  1 Deep Dish Meatosaurus

I spoke to Steve when I places my order and specifically requested that the Meatosaurus have only half the pizza with BBQ sauce.
Unfortunately when the Pizzas arrived I discovered the meatosaurus had bbq sauce on the whole pizza. Disappointed, I called the store, rather unhappy, and spoke to Mandi. Having worked in a call center myself, and had to deal with disgruntled customers on a daily basis, I would like to commend Mandi on her handling of the situation, and thank her for arranging a free replacement, which arrived within half an hour.

Overall, after an initial disappointment, I would like to commend the handling of the situation by the Domino's staff.

The pizza itself was nothing to write home about, better than some compeditors, but not as good as the frozen pizzas one can get from a supermarket.

3 months ago I had a run-ine with some cold pizza and the operations manager gave me a letter for a free pick-up pizza as a sorry-note. I thought it was time to use it up since it was within 24 hours of expiring. From the first moments of the phonecall I knew this was going to be yet another bad one. The staff person was pushy, demanding, rude and intolerant of a customer placing an order and asking what a 'potato bake' was.
It turns out their new promotional item (replacement for the delightfully tasty cheese and garlic pizza bread) is a punnet of wedges, with cheese, bacon and fresh liquid cream, and shoved through the pizza oven. Sounds strange, thought it might be worth a try, and carried a pricetag of $5.95.
After 10 minutes of trying to get a clear picture out of the unhelpful staff member, I placed the order and hung up, waited 18 minutes and then made a 6 minute drive to collect the food, assuming it would be waiting in the HotCell cabinet. I was wrong. When I arrived, my name was on the board as "Order is Ready" and yet the staff person had to spend 4 minutes asking other staff for the order, only to be told it was STILL IN THE OVEN COOKING! She took my money, rang on the sale of the Potato Bake, didn't ask about the letter for the free pizza, gave me my change and vanished. When my order FINALLY arrived 5 minutes later (a total of 18 minutes longer than the promised 15 minutes), in the hands of yet another staff person, I was confronted by the staff person demanding payment AGAIN. I had to say, TWICE, "I have already paid. The money was taken by that young woman" and pointing to her at the back of the cooking area. He got really rude, so I just turned away and walked out.
I got the food home, and cracked open the potato bake first, hoping for something remarkable to offset the rude service. No such luck. The potato bake was overcooked, the bacon was thoroughly burnt, the cream and cheese mix had set into a semi-waxy layer and tasted slightly rancid, and the wedges themselves were floury and so embedded in the cheese-cream that they fell apart at every attempt to get them on the fork. Very disappointing. The meatasaurus pizza was ok, but a little overcooked as well.
The end result was very much a let down, and I dont think I will return to the Pioneer Highway store again. I have always found the Terrace End store to offer me much better service, and the food is usually top notch there.

I rang the 0800 number from my cellphone as I drove back into town from a day at the beach with mates. I had to press a few buttons to get routed to the Palmy store, but that's normal.
I ordered a couple of pizzas for pick-up (had a voucher from in the mailbox for some cheapies, so why not eh) - one El Scorcho on Classic Crust, one Big Kahuna on thin crust, and a garlic bread for nibbles. By the time I got there, they were ready. And smelling great!
Got home, unpacked, and we tucked in. First off, the Big Kahuna was tasty, but nothing special. Needs something unique to really make it a 'Domino's Pizza' instead of 'a hawiian pizza with a new name'.
However, the El Scorcho was awesome! Everything I thought it would be, and more! The flavour stayed with me well after the pizza was gone. I was reminded of the fire and flavour, the tasty tomato sauce, the meat, the cheese, the whole yummy combination... every time I burped. No complaints though.
Mucho goodo pizza folks! I'll be back.

I had been wanting to try Dominos as soon as it arrived in Palmy. When I received the flyer in the mail along with the coupons well I HAD to try it! I rang the freephone number on the flyer and received a pleasant greeting. I ordered one Deep Dish Big Kahuna pizza (ham, cheese & pineapple) and one Classic crust Double beef & bacon cheeseburger pizza (from memory has beef, bacon, cheese, bbq sauce and a swirl of mayonnaise), and one garlic bread. All up the order came to $17.40 and I was told I could pick the order up in 15 minutes. Great. We arrived at Dominoes approx 15 minutes later, our order was waiting for us when we arrived. Got home & opened the box, wow - smelt & looked GREAT. Tried some garlic bread, nice and garlic-buttery, but however I found it a bit soggy. Now for the pizza - Big Kahuna on the deep dish crust. Lots of pineapple, crust was great. Tasted great, but I dont think it was much different to another well known pizza company. Time to try the Double beef and bacon on Classic Crust. Very meaty and tasty, and the mayo really topped off the flavour. My favourite of the two. Can't wait to try their other pizzas - especially the Mr Wedge, that looks particularly interesting. All in all, was impressed - abundant toppings, REAL mozzerella and a light mozzerella option which cuts back 50% of the fat, not too pricey, short wait times, friendly staff. Will be going back for seconds.

Well after the good first review by one of our core review team we were invited to the offcial opening of the Palmerston North store, this being one of the very first Domino's Pizza store in this part of the country.

After a bit of a chat with the Franchise owner and a talk with the New Zealand Operations Manager, I was given the grand tour. The first thing I noticed was in the chiller was all these pizza pans with times and dates on them, this was quickly explained that their dough and bases are made there on the premises and are rotated to ensure no dough is used past it's use by date. Another thing was the toppings, these are stored in chilled containers in a special bench that also has cool air passed over the toppings all the time.

And of course the most vital piece of any pizzaria the ovens. These two ovens are capable of churning out a whopping 65 pizza's each per half hour, that's an incredible 130 pizza's every half hour. Now that's what I call a good turnover. And lastly they have specially designed pizza warmers to keep that pizza nice and hot at a blistering 83C until you are ready to collect.

And now for the taste. What can I say it is simply the best pizza I have tasted in a while, and their special Domino's Crust is a must to try.

So would I dine there again? Certainly. Would I look at going anywhere else? Not a Chance.

I walked in and ordered "...just one pizza, a Meatosaurus on a thin crust, and I'll try that deLIGHT cheese please." "That'll be an extra 50c, is that OK?" "So I pay more, for less? " "Yup." "OK, that'll be fine, thanks." "Sure, be ready in about 15 minutes."

I was quite surprised to see my name appear on a queue list on a PC screen to one side, telling me EXACTLY how far away my order was. Very impressive, and a constant reassurance that they hadn't lost my order, as another Pizza supplier seems to do with alarming regularity.

While I waited for my pizza to cook, I took the opportunity to check out the latest addition to Palmy's culinary marketplace.

It's the little things that really make the best impression. Like the menu boards being down at our level, on the front of the counter, shielded behind safety-rated glass. The PC-controlled queue system, as previously mentioned. The wide range of combinations possible with the food was also a draw-card, since they stock Garlic Bread and Soft Drinks, plus have a range of pizza component combos.

The staff were friendly, informative, and open to a chat when things were quiet, and didn't all look and feel like the 'cookie-cutter kids' you can find at many other branded fast food outlets with their standard lines, starched uniforms and glued-on smiles. Despite the staff still being 'green' (since the store only opened their doors a few days ago), they seemed to be pretty good, considering. The franchise owner even invited me outside for a chat, and offered to give me a walk-through of the store at a time that suited, provided it wasn't busy as.

In what seemed no time at all, my pizza was ready, and I said goodbye to this great team, and grabbing my pizza I handed over my money (also a new thing to NZ, pay on pick-up, not pay on order. What a great way to show confidence in your product!) and headed home. Even outside in a stiff breeze, the smell was making my tummy complain at my miserly refusal to just sit on the curb and hoe into it.

When I got home and opened 'the box with the spots' my first impression was "Where's my Pizza?" It didn't look like much, but like all good Italian dishes, the size of the portions is not the big issue, the taste and the way it fills you up is. With only 3 slices in my belly, I was soon disabused of any idea of sparce portions, this pizza is tasty, surprisingly filling, and good value for money on all counts.

I found the store location to be excellent (diagonally opposite another big-brand pizza store also reviewed on this site under RESTAURANTS) which also happens to be just 5 minutes walk from my base of operations. All in all, a great experience I look forward to repeating in the near future, and often after that.