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Established by New Zealand Post in 1989, CourierPost has quickly become New Zealand's premier courier provider, with a well-earned reputation for the speedy, reliable and secure delivery of urgent and important items.
CourierPost's close association with New Zealand Post means it is able to draw on Post's strengths, such as its extensive delivery network and unique hundred-plus years of history.
Product reviews...
Review by: mumkat
Dated: 15th of April, 2009
I was sent a parcel last Wednesday and was delighted when it arrived today (Wednesday one week later), even with 4 non work days in the middle of it all.
The delivery lady that brought the parcel was polite, happy and wanted to check that the parcel was actually mine before handing it over, which I was more than happy to do. I have never had any problems with them and most of my parcels come with them. They also have a track'n'trace system online where, if you have the ticket number, you can find out where your parcel is. I have used this many times and find it easy to use.
I can only comment on the Kerikeri drivers but think they are pretty great. Even though they don-t use the red and yellow van when they come to my house, you can always tell who it is as they wear the correct uniform and have a sign in the vehicle window.
Review by: mandaz79
Dated: 10th of November, 2006
I am a big user of Trade Me so get and send a lot of packages.
Courier post would have to be the fastest by far!! the only gripe i have with Courier Post is, some of the drivers around here to not adhear to the Signature Required Packages. I have recieved a number of packages left in my letter box OR on the ground that i know should have been signed for.
The only reason it bugs me is, i have a dog who loves to eat packages left on the ground. I would rather have to go to the post Office and pick up a package than have to replace a chewed package.
Review by: kiwireviewer-00
Dated: 23rd of February, 2005
Over the last 2 years, thanks to this site, I have had a lot of dealings with various courier firms... in fact I would say I have had encounters with representatives and delivery agents from almost every courier firm that operates in the lower North Island. This gives me a great range of attributes to compare, and CourierPost would have to be one of the highest in the overall charts.
With extremely rapid delivery times, a so-far-no-fail score for accuracy that NONE of the other courier firms can match, and the local fellow who does the pick-ups and drop-offs for us is such a character it is always a pleasure to see him heading for our door.
Having the NZ Post fleet as their backbone has obviously done them well, since their prices are quite competitive if you have a lot of parcels to move and set up an account, however their single-bag rates are a little painful to the pocket if you buy them through a PostShop outlet. So saying, they are one of the few courier companies who will actually bother with one-off parcel pickups anymore.
Overall, it is a pleasure to deal with CourierPost, at least for us, and I would have to class them as the leaders of the pack.
Guest comments...
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Since posting my review on this company, i have had a few bad experiences and a couple of fantastic ones. The most resent is them managing to not follow instructions and possibly have me missing a flight that i cant afford to rebook. If they would have followed instructions, i would have been heading off on my way to the airport. I have dealt with so many of the call centre staff and only have 1 in every 10 being willing to help or be any good.
Courier post, you have let me down again.
The worst service anywhere in the world. I arranged for Telecom to send an internet card to my son in Hamilton. I called Courier Post when the item was late and the 'Customer Services Team Leader' in Hamilton emailed me to say the driver could not locate the address so they had sent it back. I asked her to explain as the item was correctly addressed to a suburban house in a major city and should not have been hard to find. So she tells me the driver couldn't find the address so they had looked in the 'White Pages' for my sons name (he's 14, apparently it did not occur to them to call myself or the sender). When they couldn't find a number they sent the item back because in her words "it was easier". Then she goes on to write that she then called my son (apparently the result of a lucky guess at nine random numbers to get his cell number) to tell him to call Telecom to tell them to resend them item because with the help of Google Maps she had located the address! Google Maps! I'm not making this up.
Too incompetent to find a house, too lazy to confirm the address, too deceitful to tell the truth. I have a transcript of the correspondence if anyone wants a laugh.
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