The Jukebox Diner is onsite of the Classics Museum in Hamilton, a 1950s themed diner, entrance through 13 metre tall 50s replica Wurlitzer Jukebox, pictures of famous movie and rock n roll stars including Elvis and Abba. We also have some big statues including Elvis and Betty Boop. Our diner staff dress in the 50s style diner dress and aprons.
• Bookings and Walk-ins welcome
• Good for groups or parties
• Good for children
• Table service
• Outdoor seating
• Mon - Fri: 07:30 - 16:00
• Sat - Sun: 09:00 - 16:00
With an all day breakfast, lunch and kids menu there's something for everyone
As soon as we walked in the door of the Jukebox Diner yesterday, we were greeted with a wave and a smile across the room from one of the staff (I think he is the owner or Manager). It was like we were old friends. Our family went to their previous business (SMO's) a number of times and got such lovely service there that I have been waiting for a chance to take the whole family in to see them in their new venture (not so new now - I think about a year old!). This is the second time that I have visited Jukebox Diner and both times I have been impressed by the care that the staff have shown.
Over my two visits the three staff from SMO's recognised and welcomed us. They hadn't seen us for over a year and it is not like we were there that much anyway. People are obviously important to them and they definitely show it. As a customer, you feel good when you are treated as though you are important and that has an impact on you before you even taste the food! Get the service right and you are a long way towards impressing the customer.
On my visit yesterday, I was using some GrabOne vouchers on my iPad. I sorted one voucher and then the battery on my iPad ran out. I was promptly offered a charger from behind the counter to see if it was the right one. Awesome that they have a charger there to offer people (even though it wasn't the right one for my iPad). They also offered me the Wi-fi password if that would help me with access on my phone. I went back to sit with my family and search on my phone for the other voucher. I couldn't find it and went back into the queue. The girl behind the desk asked if I had found the voucher and I hadn't. She then mentioned to me that perhaps it was a gift rather than a purchase for myself which of course it was. It was for my husband who was sitting with me! I went away and found it. I was a really happy customer standing in their diner and I still hadn't tasted the food yet the experience was supreme.
We had ordered the sweetcorn fritters, some fries and their version of a big breakfast. I am a reasonably big eater and we shared the meals quite successfully with our two children. The meals were a good size to keep us all happy. I found the food really good and the memory of the yummy taste of the sausage still lingers in my mind.
I loved the milkshakes served in old styled milkshake glasses and there were $1.50 bottles of milk available for children in a choice of plain, chocolate or strawberry. The chips were served in paper in a small container designed like the sort you deep fry in. A cute way to serve them.
I enjoyed the 1950s diner image and there is lots of attention to detail to make it an authentic experience. A cut out of Elvis, jukebox, uniforms of the staff, black and white tiled floor, dodgem car, booths and tables and chairs all add feeling that you are in fact in a 1950s diner.
The fenced off kids play area is just fantastic as it means that parents can have a little break as their children play in a safe environment and the little ones can't escape. I used the change table in the disabled toilet facility (also labeled parents' room from memory) to change my 22-month-old. it was a lovely clean place that I felt comfortable changing my daughter in.
While were were there, a man accidentally knocked his beer on the ground. A staff member jumped to attention and got the mop to clean it up. He made the man feel at ease about the mess. Once it was all cleaned up, a new bottle of beer was presented to the man who had lost most of his beer and was greeted with "Merry Christmas" and a smile. That was just heart warming.
The Classics Museum is also attached to the Jukebox Diner. I am yet to go in there but I would imagine that it is somewhere that my son would just love. He loves looking at the the car up in the sky on top of the building, as we drive past!
This business obviously wants their customers and wants to encourage families with children to visit. Dining out with children can be difficult and I think that Jukebox Diner make it as easy as they can to support families.
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