Post Haste product reviews

Branch: -undefined-

I purchase quite a lot online and recently had problems with several deliveries - both were from Post Haste.

Let me start by saying CourierPost always delivers between 7:30am and 8:00am during the week. When I get an email saying the product has been 'dispatched' I know to be up and ready to answer the door between that time.

However both times a Post Haste package has been 'dispatched' I could wait anywhere between 2-4 days before getting a 'card to call'.

Both times Post Haste have clearly been attempting to deliver to my address after 8:30am - I have to leave for work so who knows who they expect to deliver to.

Both times the 'card to call' has been left - I get home to find it, annoyed that they came during the day. I ring the number to be told they can redeliver on Monday! Monday I say? It is Thursday today, I paid for 'next day delivery' and your saying It will arrive on Monday? You realise that is a week for for a delivery that I paid for next day? Unacceptable. I'm then told I can come and pick it up. Frustrated, I head down to the office and then have to wait (no joke) 20 minutes while they look for it. Then I have to battle through the rush hour traffic to get home.

Next time - I had the day off work. Did it arrive? No. It came the next day. Again at some random point during the day. Again a card to call. Again I had to go pick it up.

EVERY single package from CourierPost has arrived between 7:30-8am - on the rare occasion I missed it, they automatically redelivered the next day. But with Post Haste you have to ring them and wait several days for the re-delivery - and you will need the day off as they dont seem to come at the same time, so could arrive at any time of the day!

I WILL NO LONGER USE POST HASTE. They are un-reliable, the staff spend half their time gossiping in front of waiting customers (I was in a line of people waiting to pick up un-delivered packages!) and they do not deliver when they say they will.

I will stick with CourierPost.

Branch: Invercargill

I have found the Invercargill branch of Post Haste to be absolutely brilliant. The staff are amazing, so helpful, both in shop and whenever a telephone query is made.

The cost of sending items has also been outstanding, especially in comparison to some other companies. It only cost $40 to send a full sized mannequin via them, and when I returned home and realized I had forgotten to package the mannequin stand, a quick phone call to them and they held onto the parcel until I got back there. They then taped the heavy metal stand to the package and did not charge any extra money for the extra parcel weight. This delay did not change the ETA with the parcel still being delivered to its destination the following day.

Parcels I have had sent to me via Post Haste have always arrived in a very timely manner, and all drivers have been very polite.

I recommend Post Haste Invercargill in all areas of the service.

Well, recent events (and by that I mean over the last few months since I wrote my previous review) have changed my mind about Post Haste.

To date, their level of service seems to be declining to unacceptable levels. Their staff seem to either lack training, motivation or basic knowledge of how their company works. At work we have looked into this level of service and have decided to trial another company, I believe that our parent company has already done so. However, recent events show Post Haste possibly at their worst.

A parcel was sent from Palmerston North on Wednesday, normally it would have been here in Chch for delivery on Friday, however the Easter weekend would have made a difference to that. On Thursday, I was told by their customer service dept that it hadn't even left P'North, she then transfered me to someone else in the department that it would be here Saturday and that I could either collect from their depot, or pay for a Saturday delivery ticket and it would be delivered sat. I was told by their courier driver that it would not get delivered until Wednesday.

So, as advised by their customer service department, I rang Saturday morning to find no-one answering their phones. Either they are shut or just not answering. I drove over there, and after a quick search, I was told it will not arrive in Chch until Tuesday, and may be delivered later that day (I noticed the May!)

Whatever happens remains to be seen. I wasn't expecting a saturday delivery because it was not paid for. I knew Easter would muck things up a little, but what really irked me was that none of their staff seem to have a clue what is happening. I've wasted so much of my time trying to find the truth.

BRANCH: CHRISTCHURCH.

Shame the Palmerston North branch lets the side down for Post Haste, because I have had nothing but excellent service over the 5 years I have been dealing with them.

Their phone lines can be a bit of a let down; at peak times they will tell you they will put you on hold (not ask) - and I have been left on hold for 10-20 mins, but I do have to state that this has been the exception for me and not as a generalisation.
Recently they shifted their depot from one side of Chch to another - shame we weren't informed in advance to update our phone lists, having said that, service did not seem to be interrupted and it was as seamless as before.

Their agents are always courteous, and we have struck up a good rapport with a number of them who have been servicing the business for whom I work.

We have had parcels go astray, but bearing in mind the volume of parcels they deal with, the odd parcel is not always a problem; however, the parcels that do go astray seem to be the rural delivery ones, for example, when they are offloaded at Westport for delivery to Punakaiki, and given to an intermediary to deliver - that can take two to three extra days.
Regarding their track and trace system, it says the parcels have been delivered, but we had an irate customer insisting that it hadn't. This system really could do with being tightened up to the standards of the rest of their service. It is not great to be told by Post Haste that parcels have been delivered when we know full well that they have not reached their destination. Again, this is the exception and not the norm.
Their Track and Trace system generally works well, and on one occasion a pacrel did go astray, the courier was sent out on a re-run to see where he had delivered it. It was collected and delivered correctly that afternoon.

Despite some very specific grumbles, I have to say that their service has been pretty good to date, and I have no problem in recommending them - except, perhaps, for parcels going to Palmerston North. And I do hope they take note of areas where their service can be improved.

BRANCH: Palmerston North

i recently had a computer shipped to me through these people. the local branch (palmerston north) managed to completely ignore the instructions given and botch the job. let me explain. the parcel was addressed to my home but i start work before they start delivering and i get home after they stop so i have a sign in my front window asking any couriers to deliver to my work address and not leave a card. do you think these guys could read it despite it being an a3 poster? nope. i get home and find a card telling me to collect it from their depot. like hell, says me. they get paid to deliver it so they can damn well deliver it. after a phonecall to their depot they agreed to 'make sure it gets delivered to [you] at work.' 'by 4pm please, because after that i will be unavailable until 7pm.' 'no worries, we'll do it.' at 4:15pm i rang to tell them they had botched the job and i would refuse to accept any goods delivered by them in future. they just can't be trusted to do the job properly.

BRANCH: Palmerston North

I got home on Sunday night, after being out since about 6pm Saturday... and found two courier parcels on my doorstep. Now this surprised me first off, since they were either delivered very late Saturday or sometime Sunday. Itself an impressive bit of service.

Then, when I looked at the address labels, I noticed that they were for someone living 3 houses further down the road. Now, we both have clearly labelled letterboxes, and the label was clearly printed on a computer, so I was stunned at the potential literacy level of the delivery agent.

After grabbing one of the barcode stickers, and dropping the parcels off to the correct recipient, I went about my business.

Monday rolls around, and I phone the local branch to do a track-n-trace on the parcels... I wanted to see what they had to say about it before I gave them feedback. The guy who answered the phone (eventually) was stunningly UNhelpful. For a start, it took him two goes to tell me what numbers he needed from the barcode, so in the end I just read out the whole lot and left it to him to sort out what he needed. Then, after a lengthy stint of listening to some hideous 'On Hold' music, he returned to inform me that they had no record of any such parcels ever having passed through their hands!

Shocked, and yet somewhat amused, as I was, I had to place all the cards face up on the table as it were, and so I told him that the parcels HAD passed through their hands, they had been delivered to the wrong address, and I questioned him as to how it was possible the parcels could possibly be delivered to an incorrect address, despite all letterboxes and labels being clear to read?

His response... "Why didn't you tell me that first?"

Overall, unimpressed. I am only glad that I was neither the sender nor intended recipient... either way, I would have been afraid for the safe delivery of the goods.

NOTE: It is clealry understood that this situation applies only to this instance, and this branch. No reflection upon the organisation as a whole... yet. Only time will tell...